To change your account’s default billing and shipping addresses, simply log in to your account, go to the “My Account” section, and click on “Addresses.” From there, you can edit, update, or add new billing and shipping addresses and set your preferred ones as default. Don’t forget to save your changes!

When you place an order, your credit card is authorized in real-time to verify sufficient funds and prevent fraud. The actual charge is typically processed once your order is confirmed and ready for shipment. All transactions are secured using encrypted payment gateways to ensure your personal and financial information remains protected.

Sales tax is applied based on your shipping address and local tax laws. If your location requires it, sales tax will be automatically calculated and added at checkout. In some cases, tax-exempt customers (such as certain medical facilities or professionals) may be eligible for exemption—please contact our support team to provide the necessary documentation.

To find out if an item is covered by your insurance, we recommend contacting your insurance provider directly with the product details and medical necessity documentation if applicable. You can also reach out to our support team—while we don’t process insurance claims ourselves, we can provide product codes or necessary documentation to assist with your inquiry.

Yes, we do offer international shipping to many countries. Shipping fees, delivery times, and customs duties may vary depending on your location. During checkout, you’ll see available shipping options and estimated costs. If you have specific questions about international orders, feel free to contact our customer support team for assistance.

Yes, you can cancel or make changes to your order—but only **before it has been processed or shipped**. If you need to modify or cancel your order, please contact our customer support team as soon as possible. Once the order is packed or dispatched, changes or cancellations may no longer be possible, but we’ll do our best to assist you.

To order through insurance, get a doctor’s prescription, verify coverage with your provider, and work with a supplier that accepts your insurance. We can help guide you through the process.